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X-ORIGINAL-URL:https://erosh.co.uk
X-WR-CALDESC:Events for Erosh
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260604T110000
DTEND;TZID=UTC:20260604T150000
DTSTAMP:20260526T023422
CREATED:20260423T121614Z
LAST-MODIFIED:20260423T121657Z
UID:12244-1780570800-1780585200@erosh.co.uk
SUMMARY:Good Practice Workshop | Heat Networks - Where are we now?
DESCRIPTION:On 26th February our first event focused on the new regulatory regime for heat networks which came into force in January 2026. We looked at the implications of the new regulations and what providers need to do to comply within Ofgem’s timeframe. This follow up event will provide an update of where we are now as well as the new standards and experiences of Ofgem’s digital portal. \n\n11:00 Welcome\n11:05 Erosh Guide – Rebecca Mollart\, erosh Policy & Practice Director\n11:15 Regulator’s Perspective – Tricia Quinn\, Ofgem\n11:45 Provider’s Perspective:\n\nChris D’Arcy – Chirpy Heat\nGreg Falder – Southern Housing (larger provider)\nGlynis Gatenby – Sutton Housing Society (small provider)\n\n\n12:30 Q & A\n12:50 Summing up and conclusions\n\nYou don’t have to be an erosh member to attend this event. \nWho can attend? anyone with an interest in Heat Networks \nWhere is it? Online via MS Teams \nWhen is it? Thursday 4th June 2026 @ 11.00am – 13.00pm \nCost? Free \n  \nClick here to book your place via our Eventbrite booking system.
URL:https://erosh.co.uk/event/good-practice-workshop-heat-networks-where-are-we-now/
LOCATION:online
ORGANIZER;CN="erosh":MAILTO:info@erosh.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260624T100000
DTEND;TZID=UTC:20260624T130000
DTSTAMP:20260526T023422
CREATED:20260112T111226Z
LAST-MODIFIED:20260414T055829Z
UID:12122-1782295200-1782306000@erosh.co.uk
SUMMARY:Training Event - Managing Anti-Social Behaviour in Sheltered Housing (England)
DESCRIPTION:This course is aimed as staff working within the Sheltered Housing/Independent Living environment. \nObjectives: To enable staff in Sheltered Housing/Independent Living to gain applied knowledge and confidence in managing anti-social behaviour. \nThe course will cover: \n\nWhat do we mean by anti-social behaviour\nHow does ASB occur\nThe role of early intervention\nThe law and how it applies\nNon-legal remedies\nCase studies\n\nThe course will cost £95 for members of erosh and £125 for non-members. \nNumbers will be limited to 15. Further courses will be scheduled in 2026\, and we can also offer the course in-house. If you’d like any further information\, please contact Steve Rafferty on CEO@erosh.co.uk \nWho is this for? aimed at supporting front line staff in independent living settings \nWhere is it? Online via MS Teams \nWhen is it? Wednesday 24th June 2025 @ 10.00 – 13.00 \nCost? £95 for erosh members and £125 for non-members \n  \nClick here to book a place via our Eventbrite booking page or contact Rena on info@erosh.co.uk if you would prefer to be invoiced.
URL:https://erosh.co.uk/event/training-event-managing-anti-social-behaviour-in-sheltered-housing-england-2/
LOCATION:online
ORGANIZER;CN="erosh":MAILTO:info@erosh.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260819T100000
DTEND;TZID=UTC:20260819T130000
DTSTAMP:20260526T023422
CREATED:20260415T211607Z
LAST-MODIFIED:20260416T093421Z
UID:12232-1787133600-1787144400@erosh.co.uk
SUMMARY:Training Event - Effectively Managing Neighbour Disputes
DESCRIPTION:This CPD accredited course being delivered by Cathy Chattaway of Green and Burton is designed to ensure that you can quickly\, safely and confidently identify when a report should be considered a neighbour dispute\, taking a harm centred approach to ensure decisions are informed and don’t overlook safeguarding or support needs. It gives guidance on staff roles and the types of actions that can be taken with a focus on expectation management and fostering good relations between parties. \nCourse Details \nEverything you need to know to be able to recognise a neighbour dispute and manage it effectively \n\nDo you feel that you regularly get caught up in trying to improve relationships between two parties who simply just don’t get along?\n\n\nDo you deal with lots of cases where there are complaints and counter-complaints\, with no clear victim and perpetrator\, making it difficult to understand what action might be possible?\n\n\nIs more of your time spent focussed on low-harm\, disputes between neighbours\, rather than being able to protect victims who are suffering serious harm?\n\nNeighbour disputes are often considered some of the most challenging types of cases to deal with. Often the behaviour reported is on the lower level of harm and results from a dislike of each other\, lack of tolerance or unreasonable expectation as to how each other should live their life’s. \nOften these cases involve complaint and counter-complaint\, without any independent witnesses or clear wrong doer. This makes it very difficult for action to be taken and often results in cases being open a long time\, without resolution\, or the case being caught in a constant cycle of being closed and then re-opened. \nDealing with these types of cases take confidence. Confident to know when to deal with the matter as ASB\, when to say no and how to set appropriate boundaries and limitations to what action you are able to take. These cases often result in the highest level of dissatisfaction and service complaints. \nThis course is designed to ensure that you can quickly and confidently identify when a report should be considered a neighbour dispute\, taking a harm centred approach and ensure that the decision is informed and doesn’t overlook a safeguarding or support need. It provides guidance on the role of an officer involved in these cases and the types of actions that can be taken\, with a focus on expectation management and fostering good relations being parties. \nThis course uses a mix of videos\, exercises and quizzes to cover the following lessons: \n1. What is a neighbour dispute? \n2. Why are they so challenging to deal with? \n3. Why we shouldn’t class these matters as ASB \n4. The actions that we can take in these cases \nOn completion of the course\, you will receive: \n\nA certificate\n\n\nUseful resources including workbook\n\nThis course is CPD accredited. This means that an independent awarding body has assessed the course to ensure that the learning objectives are met\, the content is engaging and accessible and learning is appropriately assessed. Completion of the course qualifies for 3 hours of CPD time \nThe course will cost £95 for erosh members and £125 for non-members \nNumbers will be limited to 15 – further courses can be scheduled if high demand as well as the option for the course to be provided in-house \nWho is this for? aimed at supporting front line staff in independent living settings \nWhere is it? Online via MS Teams \nWhen is it? Wednesday 19th August 2026 \nCost? £95 for erosh members and £125 for non-members \n  \nClick here to book a place via our Eventbrite booking page or contact Rena on info@erosh.co.uk if you would prefer to be invoiced.
URL:https://erosh.co.uk/event/training-event-effectively-managing-neighbour-disputes/
LOCATION:online
ORGANIZER;CN="erosh":MAILTO:info@erosh.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260928T100000
DTEND;TZID=UTC:20260928T130000
DTSTAMP:20260526T023422
CREATED:20260415T183221Z
LAST-MODIFIED:20260415T195114Z
UID:12228-1790589600-1790600400@erosh.co.uk
SUMMARY:Training Event - Lone Working and Personal Safety
DESCRIPTION:Many employees in today’s society have to deal with confrontational situations in the workplace. Employees may become victims of verbal abuse\, harassment\, threats or even physical violence. As a direct consequence\, the employer may well experience the negative effects of such actions\, which can directly affect the organisation; absenteeism\, stress related illnesses\, expense of temporary staff\, low morale\, reduced productivity output and the additional workforce costs which may be incurred through litigation and compensation. \nPurpose \nThis half day training course is designed to provide the skills necessary to identify confrontational behaviour and through the combination of observation\, communication\, threat and risk assessment\, enable course participants to take control of confrontational situations whilst lone working. \nOverview \nThis course aims to provide participants with a host of skills and strategies to deal effectively and safely with confrontation. Provides delegates with the opportunity to discuss and explore such issues in a safe learning environment. \nTraining Delivery \nTraining is delivered in a relaxed\, informal and flexible manner\, with emphasis on the opportunity for questions and discussion. \nLearning Objectives \n\nIdentify situations where their personal safety may be at risk\nDiscussion on issues in and around the workplaces\nRecognise the signs and effects of alcohol\, drugs\, mental health\, and unwanted attention exhibited by individuals\nOrganisational Lone working policies & procedures discussed\nAppreciate how confrontation may sometimes be expressed through use of body language\nEffective communication skills and positive body language\nSafe strategies to ‘get out’ of various situations (distraction techniques)\nSelf-defence law\nEffective incident reports in the event of complaints or litigation.\n\nThe course will cost £95 for members of erosh and £125 for non-members. \nNumbers will be limited to 15. Further courses will be scheduled throughout 2026\, and we can also offer the course in-house. If you’d like any further information\, please contact Tracey James on Membership@erosh.co.uk \n  \nWho is this for? aimed at supporting front line staff in independent living settings \nWhere is it? Online via MS Teams \nWhen is it? Monday 28th September 2026 @ 10.00 – 13.00 \nCost? £95 for erosh members and £125 for non-members \n  \nClick here to book a place via our Eventbrite booking page or contact Rena on info@erosh.co.uk if you would prefer to be invoiced.
URL:https://erosh.co.uk/event/training-event-lone-working-and-personal-safety/
LOCATION:online
ORGANIZER;CN="erosh":MAILTO:info@erosh.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261014T100000
DTEND;TZID=UTC:20261014T130000
DTSTAMP:20260526T023422
CREATED:20260112T113630Z
LAST-MODIFIED:20260415T182141Z
UID:12124-1791972000-1791982800@erosh.co.uk
SUMMARY:Training Event - Managing Anti-Social Behaviour in Sheltered Housing (Wales)
DESCRIPTION:This course is aimed as staff working within the Sheltered Housing/Independent Living environment. \nObjectives: To enable staff in Sheltered Housing/Independent Living to gain applied knowledge and confidence in managing anti-social behaviour. \nThe course will cover: \n\nWhat do we mean by anti-social behaviour\nHow does ASB occur\nThe role of early intervention\nThe law and how it applies\nNon-legal remedies\nCase studies\n\nThe course will cost £95 for members of erosh and £125 for non-members. \nNumbers will be limited to 15. Further courses will be scheduled in 2026\, and we can also offer the course in-house. If you’d like any further information\, please contact Steve Rafferty on CEO@erosh.co.uk \nWho is this for? aimed at supporting front line staff in independent living settings \nWhere is it? Online via MS Teams \nWhen is it? Wednesday 14th October 2026 @ 10.00 – 13.00 \nCost? £95 for erosh members and £125 for non-members \n  \nClick here to book a place via our Eventbrite booking page or contact Rena on info@erosh.co.uk if you would prefer to be invoiced.
URL:https://erosh.co.uk/event/training-event-managing-anti-social-behaviour-in-sheltered-housing-wales-2/
LOCATION:online
ORGANIZER;CN="erosh":MAILTO:info@erosh.co.uk
END:VEVENT
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