The roles of staff working within older persons services have changed in recent years as services have moved from a support planning service to promoting independence through monitoring well-being and facilitating support through other services.

The aim remains to help residents live independently and stay in their home for as long as possible.

This course focusses on the changing of role of front-line staff and with the aim of identifying and assessing needs and risks to be able to effectively support new residents and where circumstances change for existing residents.

The course will also incorporate best practice and touch on how to support residents. Delegates will receive copies of these good practice guides.

Course Details

• Assessing needs and risks for residents moving into independent living services
• Understanding risks and how we can help customer manage them
• Be confident in asking the customer questions about their needs and potential risks
• Understanding the impact of monitoring changing circumstance and the impact
• Good practice – lessons learnt from the pandemic for planning the support needs of older people
• Good practice – lessons learnt from the pandemic for supporting people living with dementia
• Good practice – supporting veterans in independent living

If you are registered for the erosh Independent Living Standards, this training will help you achieve the following standards:

• C16 Service tailored and responsive to meet individual needs and preference
• C20 Keeping customers and staff safe

Who is this for? aimed at supporting front line staff in independent living settings

Where is it? Online via MS Teams

When is it? Wednesday 25th February 2026 @10.00 – 13.00

Cost? £95 for erosh members and £125 for non-members

Numbers will be limited to 15 – further courses can be scheduled if there is high demand and there is also the option for the course to be provided in-house.