Steve Rafferty
Chief Executive
Steve has worked in the housing sector since the 1980’s and has been involved with accreditations for housing and support services in the UK for over 20 years. He is also experienced in a wide range of consultancy areas, including resident involvement, older persons services, measuring customer satisfaction and benchmarking.
Having spent many years working for Local Authorities and Housing Associations, Steve moved into training/education within housing, including apprenticeships, as well as consultancy. More recently, Steve managed a small Housing Association in the Bristol area, with the association providing accommodation for residents over 55 years of age.
Steve can be contacted at: 07946 632654 |
Robin McIntosh
Practice & Standards Director
Robin is a CIH qualified housing professional with 30 plus year's experience delivering supported and housing for older people's services, combining senior leadership, operational and strategic expertise. He has worked with housing providers, local authorities, care providers and partner organisations to deliver high quality services that achieve positive outcomes for residents, service providers and communities. Robin moved into consultancy recently, his focus is on service review and improvement, promoting best practice and education.
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Ian Henbrow
Research & Policy Director
Ian has a 40-year career in housing and community development, spanning the local authority, housing association, consultancy and voluntary sectors. He’s a Fellow of the Chartered Institute of Housing (CIH), a qualified features journalist and a tutor with the CIH Academy.
Homes and support for people in later life have been continuous themes throughout Ian’s work - from managing traditional, warden-assisted sheltered accommodation to modernising older schemes and promoting new extra-care and downsizer homes. Ian specialises in best practice research and innovation, plain language communication and customer involvement. He is also a Humanist funeral celebrant and a volunteer resident director for the new-build development where he lives in Bristol.
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Tracy James
Membership & Training
Tracy works on a part‑time basis, supporting both Membership and Training. She brings 30 years of experience from her career at Newydd Housing, where she progressed from Lettings Co‑ordinator to Housing Officer and ultimately Involvement Officer.
In her most recent role, Tracy focused on ensuring that tenants were central to decision‑making and service improvement, championing inclusive and accessible practices that aligned with Welsh Government regulatory requirements. She also led Newydd’s successful achievement of the Tai Pawb QED (Quality in Equality and Diversity) award and RNIB Cymru’s Visibly Better accreditation for their independent living schemes.
If you would like to talk about membership or training, Tracy can be contacted at: 07977 926901 |
Rena Karadogan
Administrator
Rena is our membership and finance administrator, working for us in a part time capacity and will be your first point of contact when you call or email erosh. Rena will also be supporting our local erosh networks.
Rena has worked in the housing sector for over 30 years specialising in older people’s housing and support. Rena has been a member of the Chartered Institute of Housing for many years, and has worked for both local authorities and housing associations in South Wales and the South East of England. Rena led Trivallis through the Code of Practice and serviced the erosh Cymru network for several years.
If you have any queries regarding erosh membership, Rena can be contacted at: 0333 011 5804 |
