The cost of our online open access training courses is £95 for members and £125 for non-members.
Delegates can book courses either through Eventbrite or an invoice is required, by emailing
If you are not sure your organisation is a member, it’s always best to check so you don’t miss out on member discounts.
| Date & Time | Course | Training Provider | Summary | Link to Eventbrite |
|---|---|---|---|---|
|
4 Nov |
Identifying & Managing Challenging Behaviour in Independent Living |
Michael Guest |
Delve into the challenges frontline staff face as incidents of challenging behaviour increase. Explore the types of behaviour encountered, practical solutions, and techniques staff can develop to manage situations with confidence and consistency. |
 |
|
11 Nov |
Unreasonable Behaviour & Handing Complaints |
Cathy Chattaway |
Help staff confidently manage unreasonable behaviour and handle complaints with clarity and professionalism. Explore why challenging behaviour arises, how to set boundaries, and effective techniques for de‑escalation, communication and resolution. Learn how to respond fairly, protect their wellbeing and deliver a consistent, customer‑focused approach to complaints. |
|
|
8 Dec |
Rent Arrears Masterclass |
Cathy Chattaway |
Learn practical skills and gain confidence to manage arrears cases effectively and proactively. Explore the causes of arrears, early‑intervention/prevention techniques, problem solving, communication strategies, and fair, consistent approaches to support tenants while protecting income and achieving sustainable repayment outcomes. |
|
|
14 Dec |
LGBTQ+ and neurodiversity awareness |
Harry Petty |
Help staff build confidence, compassion, and practical skills when supporting older people with varied identities and ways of thinking. Because everyone deserves to feel seen, safe, and understood. |
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