The cost of our online open access training courses is £95 for members and £125 for non-members.
Delegates can book courses either through Eventbrite or an invoice is required, by emailing
If you are not sure your organisation is a member, it’s always best to check so you don’t miss out on member discounts.
| Date & Time | Course | Training Provider | Summary | Link to Eventbrite |
|---|---|---|---|---|
|
19 August
|
Effectively Managing Neighbour Disputes |
Cathy Chattaway |
Gain the knowledge and confidence to recognise and manage neighbour disputes effectively. Learn to identify genuine cases, apply a harm‑centred approach, set clear boundaries and understand why these situations are so challenging. The session covers practical responses, expectation management and ways to improve relations between parties. Learners also receive a CPD‑accredited certificate on completion. |
 |
|
20 August |
Assessing Needs & Risks for Independent Living |
Steve Rafferty |
Frontline roles in older people’s services are shifting from traditional support planning to promoting independence through wellbeing monitoring and coordinated support. Explore the changing responsibilities of staff, focusing on how to assess needs and risks for new and existing residents, understand changing circumstances and apply good practice when supporting older people, including those living with dementia. |
|
|
22 Sept |
Dealing with disclosures |
New Pathways |
Equip staff with the confidence and skills to respond appropriately when someone discloses sexual violence or abuse. Understand what sexual violence looks like, indicators of abuse, trauma responses, barriers to disclosure, and how to handle a disclosure safely and sensitively — including what to say, what you can do and the reporting options available. |
|
|
28 Sept |
Lone Working & Personal Safety |
Conflict Solutions |
Learn the skills necessary to identify confrontational behaviour and through the combination of observation, communication, threat and risk assessment, enable course participants to take control of confrontational situations whilst lone working. |
|
|
7 Oct |
Sexual Violence Awareness |
New Pathways |
Help staff understand key concepts such as myths and stereotypes, definitions of sexual violence (including stalking and non‑fatal strangulation), the importance of consent and the impact on survivors. Explore barriers to disclosure, trauma‑informed practice and vicarious trauma. |
|
|
14 Oct |
Managing Anti-Social Behaviour (Wales) |
Michael Guest |
Help staff build practical confidence in managing anti‑social behaviour. Understand what ASB is, how and why it occurs, the value of early intervention, the legal framework, and effective non‑legal approaches. |
|
|
4 Nov |
Identifying & Managing Challenging Behaviour in Independent Living |
Michael Guest |
Delve into the challenges frontline staff face as incidents of challenging behaviour increase. Explore the types of behaviour encountered, practical solutions, and techniques staff can develop to manage situations with confidence and consistency. |
|
|
11 Nov |
Unreasonable Behaviour & Handing Complaints |
Cathy Chattaway |
Help staff confidently manage unreasonable behaviour and handle complaints with clarity and professionalism. Explore why challenging behaviour arises, how to set boundaries, and effective techniques for de‑escalation, communication and resolution. Learn how to respond fairly, protect their wellbeing and deliver a consistent, customer‑focused approach to complaints. |
|
|
8 Dec |
Rent Arrears Masterclass |
Cathy Chattaway |
Learn practical skills and gain confidence to manage arrears cases effectively and proactively. Explore the causes of arrears, early‑intervention/prevention techniques, problem solving, communication strategies, and fair, consistent approaches to support tenants while protecting income and achieving sustainable repayment outcomes. |
|
