Customer Experience Officer (Full Time)
Cadarn Group (Newydd / Cadwyn)
Job Status: Full Time | 35 Hours per week | Permanent, Tongwynlais, Cardiff with fully flexible agile working options Salary - £25,533 - £26,876 pro rata
Closing Date: Wednesday 23 September 2026
Interview date: Friday 2 October 2026
If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.
About Us
The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Newydd Maintenance Limited, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.
Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 1,500 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.
About the role
You will be joining a customer experience team which aims to resolve queries from our customers at the first point of contact be it by telephone, email, Facebook, and Twitter. This is a varied and challenging role, and you must be able to multitask and prioritise work as well as have the confidence to work on your own initiative to problem solve and make decisions. You will also provide administrative support to our Housing and Maintenance teams.
About you
Experience within social housing is desirable but is not essential as full training will be given. The most important thing we are looking for is an experienced customer service champion with a can- do attitude. Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to us.
So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Gas Engineer
Cadarn Group (Newydd / Cadwyn)
Job Status: 40 Hours | Permanent Tongwynlais, Cardiff with regular travel in and around the Vale & Valleys and Cardiff Areas £38,579 to £40,609 pro rata
Closing Date: Monday 28 September 2026
Interview date: Thursday 8 October 2026
Are you looking to join our growing in-house repairs team? Are you Gas Safe registered with relevant ACS Certificates? Then we have an exciting role that might be just what you’re looking for.
About Us
The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.
Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers over 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 2,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.
About the Role
Our Gas Team is growing and we are looking for a Gas Engineer to carry out gas servicing, repairs and maintenance to renewable and gas heating systems, and boiler installs to our properties whilst delivering a high-quality service to our tenants. Previous experience in plumbing and domestic gas engineer’s work is essential and you will also need a broad knowledge of Gas Safety and other industry legislation and a working knowledge of Microsoft Office applications and receiving and completing work on handheld devices. The ideal candidate would also have qualifications and experience with air source heat pumps.
About You
This is a demanding and challenging maintenance service delivery role, and you should enjoy working under your own initiative and managing a busy workload, whilst also being a team player with great customer service and communication skills.
At Cadarn we expect high standards of work and the ability to be flexible, innovative and solution focused is important to us. Central to the way you work should be the desire to finish jobs to a high quality and “right first time”. So, if you are looking to be part of our team then we want to hear from you!
Asset Surveyors (Full Time)
Cadarn Group (Newydd / Cadwyn)
Job Status: Permanent Tongwynlais, Cardiff with fully flexible agile working options £39,885 to £41,984 pro rata
Closing Date: Tuesday 15 September 2026
Interview date: Thursday 24 & Friday 25 September 2026
Are you excited about the sustainability agenda and new green technologies? Do you have experience of surveying, procurement, and project management of works? Are you customer focused and a fantastic team player? Then we have some exciting new roles that might be just what you’re looking for.
About Us
The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.
Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association that offers over 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 2,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.
About the role
Reporting to the Principal Asset Surveyor, you will be responsible for conducting stock condition and energy performance surveys and identifying suitable properties for optimised retrofit works. You will be procuring and project managing these works and working with external stakeholders to identify and secure funding opportunities.
You will be working on our Asset databases and GIS platform to provide reports and updates, conducting assessments to check the data accuracy and carrying out user acceptance testing within our databases.
About you
We are looking for positive and proactive Asset Surveyors who can deliver success in this high performing team. You should have previous experience of surveying and a working knowledge of building procurement methods. You will have a proven track record of project management delivering on time and to budget. You must have a genuine interest in the sustainability and zero carbon agenda and be excited about improving our homes and providing affordable warmth for our tenants.
With a degree level qualification in a construction related field or other relevant and proven experience, you will need to be IT literate with working knowledge of MS applications and stock condition databases. A domestic energy assessor qualification is desirable but not essential.
We have an ambitious programme of works, and you should enjoy working effectively under your own initiative and managing a busy workload. You will be an effective communicator with good interpersonal skills. You will need access to a car every working day.
Continuous Improvement is at the heart of what we do so high standards of work and the ability to be flexible and innovative is important to us.
Asset Surveyors (Part Time)
Cadarn Group (Newydd / Cadwyn)
Job Status: 1 x 24 Month Fixed Term and 2 x 12 Month Fixed Term Full Time.
Tongwynlais, Cardiff with fully flexible agile working options £39,885 to £41,984 pro rata
Closing Date: Tuesday 15 September 2026
Interview date: Thursday 24 & Friday 25 September 2026
Are you excited about the sustainability agenda and new green technologies? Do you have experience of surveying, procurement, and project management of works? Are you customer focused and a fantastic team player? Then we have some exciting new roles that might be just what you’re looking for.
About Us
The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.
Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association that offers over 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 2,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.
About the role
Reporting to the Principal Asset Surveyor, you will be responsible for conducting stock condition and energy performance surveys and identifying suitable properties for optimised retrofit works. You will be procuring and project managing these works and working with external stakeholders to identify and secure funding opportunities.
You will be working on our Asset databases and GIS platform to provide reports and updates, conducting assessments to check the data accuracy and carrying out user acceptance testing within our databases.
About you
We are looking for positive and proactive Asset Surveyors who can deliver success in this high performing team. You should have previous experience of surveying and a working knowledge of building procurement methods. You will have a proven track record of project management delivering on time and to budget. You must have a genuine interest in the sustainability and zero carbon agenda and be excited about improving our homes and providing affordable warmth for our tenants.
With a degree level qualification in a construction related field or other relevant and proven experience, you will need to be IT literate with working knowledge of MS applications and stock condition databases. A domestic energy assessor qualification is desirable but not essential.
We have an ambitious programme of works, and you should enjoy working effectively under your own initiative and managing a busy workload. You will be an effective communicator with good interpersonal skills. You will need access to a car every working day.
Continuous Improvement is at the heart of what we do so high standards of work and the ability to be flexible and innovative is important to us.
