All subjects

Protect residents, reduce risk, cut costs — practical one‑day training for housing managers, scheme staff and support teams working with older people.

Why attend - Tackle rising ASB, reduce anxiety and harm for older and vulnerable residents, and strengthen community safety.
Who it’s for - Sheltered housing managers, scheme staff, safeguarding leads and support teams.
What you’ll learn - ASB definitions; legal and regulatory framework; legal and non‑legal measures; prevention and early intervention; partnership working; supporting residents with dementia or mental health needs; and staff training/support.
Format - An interactive workshop with case studies, role‑play and practical toolkits.
Impact - More confident staff, safer schemes, reduced ASB‑related costs and stronger protection for older and vulnerable residents.

A practical, skills‑focused course designed to help staff recognise, manage and safely respond to confrontational behaviour in the workplace.

Why attend - To build confidence in identifying early signs of confrontation, assess risk, communicate effectively and stay safe when dealing with challenging or aggressive behaviour.
Who it’s for - Anyone whose role may expose them to verbal abuse, harassment, threats or physical confrontation, and organisations wanting to reduce risk, improve staff wellbeing and strengthen incident responses.
What you’ll learn - How to identify situations where personal safety may be at risk; workplace issues linked to confrontation; recognise signs of alcohol, drugs, mental health concerns and unwanted attention; how confrontation is expressed through body language; effective communication and positive body language to defuse situations; safe exit strategies; self‑defence law; and writing effective incident reports for complaints or litigation.
Format - An interactive session delivered in a relaxed and flexible style, with space for discussion, questions and case studies.
Impact - Greater personal safety, improved confidence, reduced organisational risk and more consistent, professional handling of confrontational situations.

Deliver professional, consistent service that protects residents and drives organisational performance. Fast, practical and relevant for digital and face‑to‑face delivery.

Why attend - To strengthen your ability to deliver professional, consistent and age‑inclusive customer service across older people’s housing, whether engaging with residents digitally or face‑to‑face.
Who it’s for - Frontline staff, managers, reception and digital teams in sheltered, retirement and independent living schemes.
What you’ll learn - Principles and standards of effective customer service; the legal and regulatory framework; digital vs traditional delivery; barriers and solutions; and meeting diverse customer needs.
Format - An interactive workshop with scenarios, tools and action planning.
Impact - More confident staff, improved consistency in customer service, stronger resident relationships and a measurable uplift in service quality across older people’s housing.

A practical, confidence‑building session on recognising sexual abuse and responding safely when someone discloses it.

Why attend - To understand the signs of sexual violence, recognise barriers to disclosure, and learn how to respond sensitively, safely and appropriately when someone shares an experience of abuse.
Who it’s for - Anyone who may receive a disclosure of violence or abuse, whether in the workplace or in the community.
What you’ll learn - What sexual violence looks like for adults and children; types of sexual abuse and harmful sexual behaviours; indicators and trauma responses; barriers to disclosure; how to handle a disclosure; what to say and what you can do; and reporting options.
Format - A focused, practical session combining clear guidance with real‑life scenarios.
Impact - Improved awareness, safer responses, and greater confidence in supporting individuals who disclose sexual violence or abuse.

Close the digital divide — practical training to keep older residents connected, included and safe.

Why attend - To build the confidence and practical skills needed to support older residents with digital inclusion, close the digital divide, and ensure everyone can stay connected, informed and safe.
Who it’s for - Frontline staff, managers and digital teams in sheltered, retirement and independent living schemes.
What you’ll learn - Legal and regulatory context; benefits and barriers to digital engagement; strategies to support older people; frontline support techniques; and dementia‑sensitive approaches.
Format - An interactive workshop with real‑life scenarios, hands‑on tools and action planning.
Impact - Reduced isolation, improved access to services and inclusive digital strategies.

Protect older residents, spot hidden harm, and respond with confidence. Practical training for housing staff who support older people in sheltered, retirement and independent living schemes.

Why attend - Recognise signs of domestic abuse in older people, including those with dementia; respond safely and lawfully using housing‑focused approaches. Support survivors with trauma‑informed, practical housing and safeguarding solutions.
Who’s it for - Frontline staff, managers, safeguarding leads and support teams.
What you’ll learn - Definitions and prevalence; what domestic abuse looks like in later life; barriers to engagement; why older people may not disclose and how to overcome this; legal Framework - duties, powers and safe practice; identifying signs — subtle indicators and risk factors; housing and support needs — safe moves, tenancy options and tailored support; Frontline response - how staff and organisations can act effectively; and dementia considerations - safeguarding and communication adaptations.
Format - An interactive workshop with case studies and action tools and planning.
Impact - Earlier identification of domestic abuse, safer and more confident frontline responses, and better protection and housing outcomes for older survivors, including those living with dementia.

Protect residents, reduce confusion, and ensure compliance in sheltered, retirement and independent living schemes.

Why attend – To build the knowledge and confidence needed to embed strong, compliant fire safety practice across your schemes, protect residents, and ensure everyone understands their role in preventing incidents and responding safely.
Who it’s for - Scheme managers, frontline staff, caretakers and safeguarding leads.
What you’ll learn - Principles and responsibilities; legal and regulatory framework; fire risk assessments and record keeping; hazards and firefighting equipment; evacuation, staying‑put and delayed evacuation; and resident and staff information/training.
Format - An interactive workshop with case studies, checklists and action templates.
Impact - Clear procedures, confident staff, fewer incidents and increased resident trust.

A focused session exploring the rise in challenging behaviour in independent living settings and how frontline staff can respond safely and confidently.

Why attend - To deepen understanding of the behaviours staff are increasingly encountering and develop practical, effective approaches for managing them.
Who it’s for - Frontline staff working in independent living who regularly support residents and face challenging or escalating behaviour.
What you’ll learn - Types of challenging behaviour; practical solutions; and techniques and approaches staff can use to manage situations confidently and consistently.
Format - A practical, discussion‑based session that builds on real experiences with space to reflect and learn.
Impact - Greater confidence, improved consistency, and stronger skills for managing challenging behaviour while maintaining safe, positive resident relationships.

Create safer, more welcoming housing for older LGBTQ+ residents with practical, trauma informed training.

Why attend - Older LGBTQ+ people often face lifelong discrimination and isolation; housing teams must recognise and respond sensitively.
Who it’s for - Frontline staff, managers, housing officers and safeguarding leads.
What you’ll learn - Terminology; legal and policy framework; housing and support needs; dementia sensitive approaches; monitoring and communication; and practical advice for residents and neighbours.
Format – An interactive session with case studies, scenarios and action planning.
Impact – Increased trust, reduced discrimination, genuinely inclusive schemes.

A practical course designed to help staff recognise, assess and safely manage confrontational behaviour while lone working.

Why attend - To build confidence in identifying early signs of confrontation, assess risk, communicate effectively and stay safe when working alone.
Who it’s for - Frontline employees who may encounter confrontational behaviour such as verbal abuse, harassment, threats or physical aggression, and organisations wanting to reduce risk and improve staff wellbeing.
What you’ll learn - Identifying situations where personal safety may be at risk; workplace issues linked to confrontation; recognising signs of alcohol, drugs, mental health concerns and unwanted attention; understanding organisational lone working policies and procedures; how confrontation is expressed through body language; effective communication and positive body language; safe exit and distraction techniques; self‑defence law; and writing effective incident reports for complaints or litigation.
Format - An interactive session delivered in a relaxed, discussion‑based style, with space for questions and real‑life examples.
Impact - Improved personal safety, stronger communication skills, reduced organisational risk and greater confidence when managing confrontational situations while lone working.

A practical course designed to help staff recognise, assess and safely manage confrontational behaviour while lone working.

Why attend - To build confidence in identifying early signs of confrontation, assess risk, communicate effectively and stay safe when working alone.
Who it’s for - Frontline employees who may encounter confrontational behaviour such as verbal abuse, harassment, threats or physical aggression, and organisations wanting to reduce risk and improve staff wellbeing.
What you’ll learn - Identifying situations where personal safety may be at risk; workplace issues linked to confrontation; recognising signs of alcohol, drugs, mental health concerns and unwanted attention; understanding organisational lone working policies and procedures; how confrontation is expressed through body language; effective communication and positive body language; safe exit and distraction techniques; self‑defence law; and writing effective incident reports for complaints or litigation.
Format - An interactive session delivered in a relaxed, discussion‑based style, with space for questions and real‑life examples.
Impact - Improved personal safety, stronger communication skills, reduced organisational risk and greater confidence when managing confrontational situations while lone working.

Tackle rising loneliness and social isolation with practical, evidence based strategies that reconnect residents and strengthen communities.

Why attend - To gain practical, evidence‑based strategies that help you tackle loneliness and social isolation effectively, reconnect residents and strengthen community wellbeing.
Who it’s for - Frontline staff, scheme managers, support teams and wellbeing leads.
What you’ll learn - Loneliness and social isolation definitions; legal and policy context; how to identify those at risk; the impact on health and wellbeing; and effective interventions and digital inclusion strategies.
Format – An interactive workshop with case studies, screening tools and action planning.
Impact - Reduced isolation, improved resident wellbeing and regulatory expectations met.

Drive performance, boost morale and master remote working challenges with focused, hands‑on training for today’s managers.

Why attend - Adapt traditional management skills for hybrid and remote teams; improve communication, motivation and performance; reduce turnover.
Who it’s for - Team leaders, line managers, HR partners and supervisors.
What you’ll learn - Team management challenges; team development; how to manage dispersed teams; communication, motivation and delegation; and performance management.
Format - An interactive workshop with real scenarios, practical tools and action planning.
Impact - Clearer leadership, stronger team cohesion and measurable performance improvements.

Turn nerves into impact with practical techniques for housing professionals who present to colleagues or external audiences.

Why attend - To build the confidence and practical skills needed to deliver clear, engaging and professional presentations that land your message effectively with any audience.
Who it’s for - Frontline staff, managers and anyone who presents internally or externally.
What you’ll learn - Manage nerves; plan and structure effective presentations; and professional delivery techniques (voice, visuals, rehearsal).
Format - An interactive session with practical exercises, feedback and takeaways.
Impact - Increased confidence, stronger delivery, and more engaging presentations.

Protect residents and staff by defining and enforcing professional boundaries that prevent harm and ensure fair, consistent care. 

Why attend - To strengthen your ability to set, maintain and communicate professional boundaries that protect both residents and staff, ensuring safe, fair and consistent practice across your service.
Who’s it for - Frontline staff, support workers, managers and safeguarding leads.
What you’ll learn - Principles of professional boundaries and why they matter; when boundaries apply and common breaches to watch for; confidentiality and privacy best practice; how to respond assertively to boundary issues and report breaches; implementation: policies; record keeping; and staff support.
Format - An interactive session with scenarios, role play and practical tools.
Impact - Safer services, clearer staff guidance and reduced risk of inappropriate relationships or abuse.

Protect rights, prevent harm, and make safeguarding part of everyday practice across your organisation.

Why attend - To build the confidence and capability to embed strong, organisation‑wide safeguarding practice, protect residents more effectively, and ensure every team member understands their role in preventing harm and responding to risk.
Who’s it for - Frontline staff, repairs and contractor teams, managers, safeguarding leads, executives and board members.
What you’ll learn - how to define a person at risk (clear indicators and thresholds); legal and regulatory duties (responsibilities at every level); the role of housing providers (prevention, reporting and partnership); case management (recording, referrals and multi agency working); professional boundaries and media handling (safe practice and reputation management); and good practice (practical tools, templates and decision making checklists).
Format - An interactive workshop with real case studies, role play and ready to use templates.
Impact - More confident staff, stronger procedures and better protection for residents.

Learn how to work respectfully, safely and professionally in sheltered, retirement, extra care and owner occupied homes.

Why attend - To learn how to work safely, respectfully and professionally in residents’ homes by applying the principles of being a Sensitive Contractor, adapting to individual needs and protecting both customers and staff.
Who’s it for - Contractors, tradespeople, contractors’ supervisors and contractors’ HR/ops teams.
What you’ll learn - The benefits of being a Sensitive Contractor; characteristics and golden rules; adapting to customers’ needs; safeguarding and personal safety responsibilities; and practical on site behaviours.
Format - A practical session with real scenarios, checklists and a pocket guide.
Impact - Reduced complaints, increased trust and protected residents and staff.

A focused introduction to understanding sexual violence, its impact, and how to respond safely and sensitively.

Why attend - To build confidence in recognising sexual violence, challenge common myths, understand its impact, and respond in a trauma‑informed way.
Who it’s for - Professionals in supporting roles who may work with individuals affected by sexual violence.
What you’ll learn - Explore myths and stereotypes; definitions of sexual violence (including stalking and non‑fatal strangulation); the importance of consent; the impact of sexual violence on individuals; barriers to disclosure; trauma‑informed practice; and understanding vicarious trauma.
Format - A concise, practical session combining clear guidance with reflective learning.
Impact - Greater awareness, improved confidence, and more sensitive, informed responses when supporting those affected by sexual violence.

A practical introduction to understanding trauma and responding safely and sensitively to those affected.

Why attend - To build confidence in recognising trauma, understand its wide‑ranging impact, and learn how to support people using a trauma‑informed approach.
Who it’s for - Anyone who has regular contact with adults, children or members of the public who may have experienced trauma or ACEs (Adverse Childhood Experiences)
What you’ll learn - What trauma is; principles of trauma‑informed practice; and how to support someone using a trauma‑informed approach.
Format - A focused session combining clear guidance with practical insight to build awareness and confidence.
Impact - Improved understanding of trauma, more sensitive and effective responses, and greater confidence when supporting those affected.

Equip managers and team leaders with the skills to design and deliver engaging, effective learning whether face to face or online.

Why attend - To gain the confidence and practical skills to design and deliver engaging, effective training sessions that help colleagues learn better, whether you’re teaching informally or leading structured courses.
Who it’s for - Managers, supervisors and staff who deliver training informally or formally.
What you’ll learn - Learning principles (how adults learn); session planning (aims, objectives and structure); presentation skills (delivery, pacing and rehearsal); visual aids (clear, purposeful slides and handouts); and managing groups (engagement, handling questions and difficult dynamics).
Format - A practical workshop with micro‑teaching, peer feedback and ready‑to‑use templates.
Impact - More confident trainers, clearer learning outcomes and team development.

Tackle hoarding safely, sensitively and effectively. Practical, evidence-based training for frontline staff, managers and safeguarding leads in sheltered, retirement and independent living schemes.

Why attend - Reduce fire, health and safety risks; protect residents’ wellbeing; and resolve complex cases with dignity.
Who it’s for - Scheme managers, support staff, housing officers, caretakers and safeguarding teams.
What you’ll learn - Types of hoarding; hoarding disorder in older people; legal framework and statutory action; early signs and risk indicators; housing interventions and protocols.
Format - An interactive workshop with case studies, practical tools and action planning.
Impact - Safer homes, confident staff, and coordinated multi agency responses.