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4 June 11-1pm
Open to members and non-members
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Heat Networks
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Rebecca Mollart
Ofgem
Chirpy Heat
Southern Housing
SHSOC
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Understand the implications of the new regulations and what you need to do to comply within Ofgem’s timeframe. Find out more about where we are now; the new standards; and experiences of Ofgem’s digital portal.
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17 June 1-1.45pm
Open to members only
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Safeguarding and Mental Health
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New Pathways
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Explore the key aspects of safeguarding in the context of mental health, designed for staff supporting individuals with mental health challenges. Learn the difference between mental health issues and disorders; why people experiencing these challenges may be more vulnerable; how safeguarding and risk aversion apply; additional factors to consider; and practical ways to help individuals keep themselves safe.
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29 July 1-1.45pm
Open to members only
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Identifying and Managing Challenging Behaviour in Independent Living
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Steve Rafferty
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Discover the challenges frontline staff face in responding to increasing behavioural issues, the common types of challenging behaviour, practical solutions, and techniques staff can use to manage situations effectively.
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4 Aug 1-1.45pm
Open to members only
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Overview of erosh’s Independent Living Standards
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Kevin Smith
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Discover how erosh’s Independent Living Standards help you deliver safer, smarter and more empowering services for older people. This overview shows how the framework strengthens quality, evidences impact and supports resident independence, while accreditation offers an objective review, highlights improvements and connects you to a community committed to excellence.
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8 Sept 1-1.45pm
Open to members only
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Older People and Sexual Violence
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New Pathways
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This workshop shines a light on the often‑overlooked issue of sexual abuse experienced by older people. Delivered by New Pathways, Wales’ largest specialist sexual violence support provider. It helps professionals recognise risks and barriers, understand trauma, and respond safely and appropriately. The session also covers consent, definitions of sexual violence and the role of Sexual Assault Referral Centres (SARC), supporting better awareness and outcomes for older victims.
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28 October 1-1.45pm
Open to members only
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Professional Boundaries
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Steve Rafferty
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Help staff understand and maintain clear professional boundaries in their day‑to‑day roles. Explore what professional boundaries are, the risks of blurred lines, how to establish appropriate limits, and how to recognise and respond to boundary crossings. The session supports staff to work safely, confidently and consistently while maintaining positive, professional relationships with residents.
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