Code of Practice

Upholding standards in the older people’s housing and support sector through our Code of Practice,

Sheltered and supported housing providers play an essential role in maintaining the mental and physical well-being, independence and quality of life of residents and service users.

Through independent assessment, the erosh Code of Practice enables you to demonstrate the quality of your sheltered and/or supported accommodation and services against nationally recognised standards and to measure the positive outcomes for your customers as well as providing you with a cost effective framework for regularly reviewing and updating policies, procedures and processes; ensuring staff are knowledgeable trained, and supported; and for identifying your strengths and areas for improvement.

Why erosh accreditation?

We have played a key role in the sector for over 20 years and were involved in the development of the original Code of Practice standards. We benefit from long standing credibility in the sector and the Code of Practice is central to our efforts to raise and maintain standards and to improve the outcome for residents and service users. 

Benefits of erosh accreditation

Our accreditation process is:

➢ Robust and credible but minimises the impact on staff and resources

➢ Cost efficient – by minimising the time your staff are involved in gathering evidence

➢ Is complementary to service delivery with the accreditation process built around existing activities

➢ A ‘quick win’ – you can achieve accreditation within 6 months

➢ An independent and objective review of your strengths and areas for improvement

➢ A confidential way of highlighting improvements and actions to achieve higher levels

Value added

Being part of the Code of Practice community will enable you to network with other Code of Practice achievers to share your experiences and discuss your evidence gathering challenges. You might also consider erosh membership which gives all your staff access to a variety of good practice and policy resources which may contribute to your evidence.  

More information 

If you have any further questions about the erosh Code of Practice, please email Steve Rafferty, Code of Practice Manager on or fill out the form below.


Code of Practice Enquiry

Please complete the enquiry form and a member of our team will be in touch.


Erosh Membership

“Erosh is a fantastic resource, whether you are a sheltered housing provider or an individual. Everyone that joins will benefit greatly from the work erosh does. It will widen their networks and contacts, and members will gain essential information through the website and its network meetings.”

Cheryl Whittle Support Services Manager, Waltham Forest Housing Association

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