Code of Practice

Sheltered and supported housing providers play an essential role in maintaining the mental and physical well-being, independence and quality of life of residents and service users; as well as in the sustainability of their communities. Through independent assessment, our Code of Practice enables you to demonstrate the quality of your accommodation and services against nationally recognised standards and to measure the positive outcomes for your customers as well as providing you with a cost effective framework for regularly reviewing and updating policies, procedures and processes; ensuring staff are knowledgeable trained, and supported; and for identifying your strengths and areas for improvement.

Why erosh accreditation?

We have played a key role in the sector for over 20 years and were involved in the development of the original Code of Practice standards. We benefit from long standing credibility in the sector and the CoP is central to our efforts to raise and maintain standards and to improve the outcome for residents and service users. 

Code of Practice Accredited Organisations

You will be in good company! 

Find out who else has achieved the erosh Code of Practice (formerly the CHS Service Excellence Standards)

Accredited Organisations

More information 

Like to know more?

Download all the information

We also have a handy checklist of what needs to be in place before starting the accreditation process which we will talk you through when you call.

Code of Practice Review 2020

Over the last few months we have been reviewing the Code of Practice (CoP). We consulted registered organisations and the feedback has been considered by our new CoP Advisory Group which contributes to the oversight of the CoP in terms of vision, strategic direction, relevance, and quality.


Code of Practice Enquiry

Please complete the enquiry form and a member of our team will be in touch.