How To Guides

There is a growing body of evidence about the role older people’s housing plays in tackling loneliness and social isolation but, to date, there has been …

Your organisation may have been approached recently by a body called the Motion Picture Licensing Company (MPLC).  They represent part of the motion picture industry and …

One of the most common issues raised by erosh members is fire safety. Members have experienced quite different approaches in relation to responding to alarms and …

Hoarding has become an increasing issue for housing providers over recent years including providers of sheltered and retirement housing. Hoarding is often associated with a reduction …

Anti-social behaviour (ASB) can have a significant impact on both individuals and communities, as well as on housing providers for whom the costs can be considerable. …

There is a huge array of information and resources available in relation to resident engagement but it is not so easy to find information specifically about engagement …

Occasionally communities experience tensions between different groups which often arise from a lack of understanding of each other and a failure to appreciate each other’s perspectives. …

Although the always resourceful and resilient sheltered and retirement housing providers already had in place measures enabling them to respond quickly, ensuring the safety of residents …

Winner of the 2021 Welsh Housing Award for Excellence in Championing Equality and Diversity. This award recognises organisations leading on promoting equality and diversity in their …

Mobility vehicles (MVs) have been revolutionary for older people with limited mobility, providing independence, social inclusion and reducing dependency on others for basic tasks such as …

Professional boundaries form the framework within which the support worker and customer relationship occurs and set the parameters within which support for independent living services are …

Safeguarding is EVERYBODY’S responsibility, from front-line staff in regular contact with tenants, residents and service users; to staff who periodically visit homes or communal areas e.g. …

This guide, developed with the kind support of Ian Williams Ltd, prepares contractors for working sensitively in older people’s homes in any setting. In addition to …

Measures adopted by our members to continue to provide a safe and effective service to older people and to protect staff include encouraging people to work …

It is an uncertain and worrying time for everyone including sheltered and retirement housing providers supporting older people and their own staff. The situation is continuously …