Good Practice Guides

As the number of older people in the UK increases is and people live longer, loneliness and social isolation is increasing. Evidence about the role older people’s housing plays in …

Independent living, sheltered or retirement housing schemes are aimed at individuals who live independently but with a bit of support when needed. Meals, help around the home and personal care …

The Covid-19 pandemic brought an opportunity for sheltered and retirement service providers to either review or establish their digital engagement for residents. One key change many organisations recognised they needed …

By 2025, analogue telephone services will be switched off as the UK’s telecoms infrastructure is upgraded to digital connectivity. This shift has major implications for the 1.7 million people who …

At the launch of our updated Good Practice Guide – Digital Switchover, Mark Law, Partnership Manager, Careline 365, gave a thought-provoking presentation explaining what is happening, how things will change, …

In England and Wales, 2.3 million adults aged 16-74 experienced domestic abuse in the year ending March 2020 and women are disproportionately victimised, with domestic abuse affecting 1 in 4 …

One of the most common issues raised by erosh members is fire safety. Members have experienced quite different approaches in relation to responding to alarms and false alarms, inspections, fire …

Hoarding has become an increasing issue for housing providers over recent years including providers of sheltered and retirement housing. Hoarding is often associated with a reduction in quality of life …

Anti-social behaviour (ASB) can have a significant impact on both individuals and communities, as well as on housing providers for whom the costs can be considerable. ASB impacts negatively on …

There is a huge array of information and resources available in relation to resident engagement but it is not so easy to find information specifically about engagement of older residents or …

There is a growing body of evidence highlighting the challenges and impact of the Covid-19 pandemic on the health and well-being, independence, and quality of life of older people living …

Evidence suggests that many LGBTQ+ people have faced years of discrimination which impacts on their expectations of housing, support and care as they age. Although they have the same right …

Mobility vehicles (MVs) have been revolutionary for older people with limited mobility, providing independence, social inclusion and reducing dependency on others for basic tasks such as shopping, picking up prescriptions, …

A key issue discussed at erosh local network meetings is how to fairly and consistently manage the safe keeping of pets in independent living and sheltered & retirement housing schemes. …

Professional boundaries form the framework within which the support worker and customer relationship occurs and set the parameters within which support for independent living services are delivered. The term ‘boundary’ …

Safeguarding is EVERYBODY’S responsibility, from front-line staff in regular contact with tenants, residents and service users; to staff who periodically visit homes or communal areas e.g. repairs staff; to contractors …

This guide, developed with the kind support of Ian Williams Ltd, prepares contractors for working sensitively in older people’s homes in any setting. In addition to general guiding principles when …

Over the last few years, especially since the Covid-19 pandemic independent living/sheltered and retirement housing providers have experienced an increase in residents with complex needs presenting challenges for providers, scheme staff …

Volunteering, when someone spends unpaid time doing something to benefit others, is wellestablished in the UK with many organisations (public, private and civic) actively involvingvolunteers in some way including:➢ Fund …