How To Guides

Good practice guidance to help you ensure the highest standards of service delivery.

Do we need licences for film clubs?

Your organisation may have been approached recently by a body called the Motion Picture Licensing Company (MPLC).  They represent part of the motion picture industry and …

Hoarding

Hoarding has become an increasing issue for housing providers over recent years including providers of sheltered and retirement housing. Hoarding is often associated with a reduction …

Intergenerational projects

Occasionally communities experience tensions between different groups which often arise from a lack of understanding of each other and a failure to appreciate each other’s perspectives. …

Mobility vehicles

Mobility vehicles (MVs) have been revolutionary for older people with limited mobility, providing independence, social inclusion and reducing dependency on others for basic tasks such as …

Professional boundaries

Professional boundaries form the framework within which the support worker and customer relationship occurs and set the parameters within which support for independent living services are …

Safeguarding older adults

Safeguarding is EVERYBODY’S responsibility, from front-line staff in regular contact with tenants, residents and service users; to staff who periodically visit homes or communal areas e.g. …

Sensitive Contractors

This guide, developed with the kind support of Ian Williams Ltd, prepares contractors for working sensitively in older people’s homes in any setting. In addition to …