Good Practice Guides

As the number of older people in the UK increases is and people live longer, loneliness and social isolation is increasing. Evidence about the role older …

Independent living, sheltered or retirement housing schemes are aimed at individuals who live independently but with a bit of support when needed. Meals, help around the …

Good Practice Snapshot. The Cost of Living is defined as the amount of money that people need to pay for food, clothing and somewhere to live …

Good Practice Snapshot. Living with damp and mould significantly impacts anyone’s health and wellbeing, and particularly on vulnerable, older people. About 3% of flats and homes …

The Covid-19 pandemic brought an opportunity for sheltered and retirement service providers to either review or establish their digital engagement for residents. One key change many …

By 2025, analogue telephone services will be switched off as the UK’s telecoms infrastructure is upgraded to digital connectivity. This shift has major implications for the …

At the launch of our updated Good Practice Guide – Digital Switchover, Mark Law, Partnership Manager, Careline 365, gave a thought-provoking presentation explaining what is happening, …

In England and Wales, 2.3 million adults aged 16-74 experienced domestic abuse in the year ending March 2020 and women are disproportionately victimised, with domestic abuse …

One of the most common issues raised by erosh members is fire safety. Members have experienced quite different approaches in relation to responding to alarms and …

Hoarding has become an increasing issue for housing providers over recent years including providers of sheltered and retirement housing. Hoarding is often associated with a reduction …

Anti-social behaviour (ASB) can have a significant impact on both individuals and communities, as well as on housing providers for whom the costs can be considerable. …

There is a huge array of information and resources available in relation to resident engagement but it is not so easy to find information specifically about engagement …

There is a growing body of evidence highlighting the challenges and impact of the Covid-19 pandemic on the health and well-being, independence, and quality of life …

Evidence suggests that many LGBTQ+ people have faced years of discrimination which impacts on their expectations of housing, support and care as they age. Although they …

Mobility vehicles (MVs) have been revolutionary for older people with limited mobility, providing independence, social inclusion and reducing dependency on others for basic tasks such as …

A key issue discussed at erosh local network meetings is how to fairly and consistently manage the safe keeping of pets in independent living and sheltered …

Professional boundaries form the framework within which the support worker and customer relationship occurs and set the parameters within which support for independent living services are …

Safeguarding is EVERYBODY’S responsibility, from front-line staff in regular contact with tenants, residents and service users; to staff who periodically visit homes or communal areas e.g. …

This guide, developed with the kind support of Ian Williams Ltd, prepares contractors for working sensitively in older people’s homes in any setting. In addition to …