Our dedicated volunteer trustees bring with them huge amounts of experience and knowledge of the older people’s housing and support sector to feed into our activities. Erosh is looking for new Trustees. If you would like to play an active part in ensuring sheltered and retirement housing in all its forms meets the needs of older people, come and join our welcoming and lively board. All you need is an interest in the sheltered and retirement housing sector, feel you can make a useful contribution, and a willingness to commit to around one day a month. If you would like an informal chat about the role, contact current chair Ann Karas at, or our chief executive Rebecca Mollart at To apply contact Kate Chapman at

Ann Karas Chair

Ann has spent 25 years working in the social housing sector, the last 15 of which were managing the retirement living (sheltered housing) accommodation for a local authority.

She has seen at first hand the benefits of sheltered housing and is passionate about the role of erosh in promoting it and advocating for the sector. She wants to see the UK provide more high quality older people’s housing services to cater for the growing numbers of older people wanting to live independently and well.

Karen Palmer Treasurer

Karen is a qualified accountant who trained in a manufacturing environment.

She has also worked in agriculture and education. For the last 14 years Karen has worked in social housing. At Optivo Housing Karen is currently the Senior Finance Manager in the Finance Reporting Team. Karen lives in Kent with her husband and has 2 grown up sons.

Emma Macpherson Secretary

Emma has worked in the charity sector for nearly 30 years, originally in the arts as an orchestra manager and freelance project administrator running events and festivals.  She has also worked with education and community charities and chaired a specialist theatre company devising work for the criminal justice system.

Currently working for a small sheltered housing Charitable Trust in Birmingham, Emma has over a decade’s experience in the housing sector.  She is a fervent advocate of small local charities, and of the important role sheltered housing plays in supporting older people to stay independent in their later years.

Other Trustees

Lucy Hales

Lucy is an experienced, knowledgeable and effective housing professional. 

She has worked in social housing for over 30 years, with nearly 20 years leadership experience at a senior level in both strategic and operational management.  Positive and enthusiastic, she has a proven track record in leading retirement housing teams, supporting and driving change in organisations to deliver, modern, high quality, responsive and customer focused services. 

As a Head of Retirement Housing for Housing 21, Lucy leads a team working across the business’s Central Region.

Trudy Hawkins

Trudy has worked in social housing for over 20 years, with leadership experience in Housing and Customer Service management.  Passionate about collaboration, and customer driven success, she has a proven track record in developing a tenant led quality culture, adopting a “right first time” approach and promoting continuous improvement.

As a Director of Neighbourhoods for Trivallis, Trudy leads a team across the business’s front line housing and support services.

Ken Johnson North West Network Chair

Ken has worked for The Riverside Group for more than10 years and is now quality officer for older people’s services with national responsibility for more than 120 sheltered schemes.


Chris Jones Midlands Network Chair

Chris has worked in older persons housing & care services for over 20 years for local authorities, housing associations and Almshouse Charities in both operational and strategic management roles.

He has previously chaired Supporting People & Care Provider Groups, Safeguarding Board Committees and been a member of the National Housing Federation Housing & Health Group.  Chris is presently the CEO of an Almshouse & Care charity, a Fellow of the Chartered Institute of Housing and chair of erosh Midland Network.  

Emma Quansah

Emma is head of customer experience and social value at Kier Places, one of the UK’s leading maintenance contractors.

She supports staff and clients on contracts across the UK.  Emma has 12 years’ experience in social housing both in housing associations and as a maintenance service provider.  Her roles have always been customer focused and she is passionate about empowering communities to create health, wealth and resilience.  She believes that driving improvement to the standards of housing of older people has a huge part to play in achieving community objectives.