What processes do they have if there’s a fire inside a flat and the person evacuates to the stairwell, but can’t use the stairs due to mobility issues.
Do you have an emergency call system that they activate so you are aware of where they are located?
If you do, what system is it?
Is it the same system as the telecare system installed inside the flats?
Separate emergency green box voice system that rings a telephone at reception or does it divert to telecare?
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If a customers had mobility issues at move in then they would have been allocated a ground floor flat from the start of their tenancy.
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