Our residents in Extra Care have been receiving letters advising them of the Warm Home Discount scheme. In Extra Care housing, residents pay for their energy in one of two ways;

Type 1; Personal electricity is sub-metered and residents pay a blended rate (a reduced unit rate due to solar gain) for their personal consumption via a billing agent and not an energy supplier. Residents pay for personal heating, communal heating and communal electricity via service charges and therefore, do not receive supplier bills for this.

Type 2; Residents pay for personal electricity, personal heating, communal heating and communal electricity via service charges. These payments are made to the housing provider and not the energy supplier.
We have spoken with the Warm Home Discount scheme directly for advice and have been informed that, as Extra Care residents do not have an energy account, they are not eligible for this scheme.

Do members know of any way in which our residents could apply for this scheme as it feels that they are missing out, or whether there was an alternative scheme.