28 September 10am-1pm
A half-day, online training course to enable staff in Sheltered Housing to deal effectively and safely with confrontation.
Many employees in today’s society have to deal with confrontational situations in the workplace. Employees may become victims of verbal abuse, harassment, threats or even physical violence. As a direct consequence, the employer may well experience the negative effects of such actions, which can directly affect the organisation; absenteeism, stress related illnesses, expense of temporary staff, low morale, reduced productivity output and the additional workforce costs which may be incurred through litigation and compensation.
Purpose
This half day training course is designed to provide the skills necessary to identify confrontational behaviour and through the combination of observation, communication, threat and risk assessment, enable course participants to take control of confrontational situations whilst lone working.
Overview
This course aims to provide participants with a host of skills and strategies to deal effectively and safely with confrontation. Provides delegates with the opportunity to discuss and explore such issues in a safe learning environment.
Training Delivery
Training is delivered in a relaxed, informal and flexible manner, with emphasis on the opportunity for questions and discussion.
Learning Objectives
- Identify situations where their personal safety may be at risk
- Discussion on issues in and around the workplaces
- Recognise the signs and effects of alcohol, drugs, mental health, and unwanted attention exhibited by individuals
- Organisational Lone working policies & procedures discussed
- Appreciate how confrontation may sometimes be expressed through use of body language
- Effective communication skills and positive body language
- Safe strategies to ‘get out’ of various situations (distraction techniques)
- Self-defence law
- Effective incident reports in the event of complaints or litigation.
Numbers will be limited to 15.
