Wednesday, November 11 • 10am - 1pm
A half-day, online course that provides everything you need to know to better handle complaints and manage unreasonable behaviour.
Overview
Help staff confidently manage unreasonable behaviour and handle complaints with clarity and professionalism.
Explore why challenging behaviour arises, how to set boundaries, and effective techniques for de‑escalation, communication and resolution.
Learn how to respond fairly, protect their wellbeing and deliver a consistent, customer‑focused approach to complaints.
Numbers will be limited to 15 – further courses can be scheduled if high demand
