Effective service is more important than it has ever been with the increased recognition of the customer ‘voice’ underpinned by legal and regulatory frameworks.
Customer service encompasses individual behaviours but goes beyond this to understanding its influence on organisational performance and objectives. Key also is the need to provide a professional customer service whether this is delivered digitally or face to face.
Sample content:
- Principles and standards of effective customer service
- Legal and regulatory framework
- Digitalised v traditional customer service
- Barriers to effective customer service
- Meeting the needs of a diverse range of customers
If you are registered for the erosh Independent Living Standards, this training will help you achieve the following standard(s):
C3 Service Improvement
C4 Customer Feedback
C5 Customer Involvement
Effective service is more important than it has ever been with the increased recognition of the customer ‘voice’ underpinned by legal and regulatory frameworks. Customer service encompasses individual behaviours but …