Despite greater acceptance driven by legislative change, there is still a lack of evidence about LGBTQ+ people and their needs. Monitoring of sexual orientation and trans status is fundamental and should be fully integrated into customer profiling as it is now with age, race and gender.
Sexual orientation is a protected characteristic under the Equality Act 2010 and to comply, organisations must demonstrate they take into account the needs of LGB staff and customers.
Sample content:
- Benefits of monitoring
- What, when and how to monitor
- Monitoring trans older people
- Communicating with residents about monitoring
- Analysing and using data
If you are registered for the erosh Independent Living Standards, this training will help you achieve the following standard(s):
C11 Diverse Needs of Customers
C14 Discrimination, homophobia, bullying and harassment
Despite greater acceptance driven by legislative change, there is still a lack of evidence about LGBTQ+ people and their needs. Monitoring of sexual orientation and trans status is fundamental and …