By Rebecca Mollart
In her last blog as erosh CEO, Rebecca shares how she gets the most out of the erosh’s limited resources.
Colleagues I meet are often surprised just how small erosh is! They assume we are similar in size to other like-minded organisations and when they find out just how small we are, comment that we ‘punch above our weight’. This is of course flattering and how we want to be perceived but it isn’t easy to achieve, especially in today’s world where technology and social media reign and it makes no difference externally whether we have 400, 40, or 4 staff.
So how do we achieve this?
1. Be clear about what we want to achieve – we are clear about our goals and objectives. We keep improving and exploring new opportunities but focus on our members and don’t let over ambitious dreams lead resources away from our core purpose.
2. Create a strong team – which includes both staff and trustees with the skills, knowledge and commitment to forward our objectives and a willingness to be hands on and pitch in.
3. Think big not small – we might not be able to do everything a bigger company can but we can achieve things in a different way and make the most out of every opportunity. Alongside the day to day running of the charity, we keep an eye on the bigger picture and incorporate growth and development in our business objectives and annual action plan.
4. Treat every customer like they are the most important one – especially to a small organisation, every customer really does count. We don’t make excuses for being small and we focus on our customers and what they need and make sure we communicate regularly with them to keep them informed of our progress and their member benefits.
5. Make every penny count – financial stability and budgeting are always challenging. We have a clear understanding of our financial situation. We scrutinise every penny to make sure it will achieve something and direct resources to activities that directly benefit our members.
6. Use technology wisely – we maximise the opportunities but resist all singing and dancing technologies we don’t need and can’t afford. We focus on what helps us work more efficiently and effectively.
7. Don’t reinvent the wheel – rather than replicating the work of similar organisations, we work in
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